Refund policy

Refund & Return Policy

At HarborToPeak, we want you to be comfortable with your purchase. If an item does not work for you, you may request a return or exchange within 30 days from the date you receive your order, subject to the conditions below.

Return Period

You may request a return within 30 days from the date you receive the item.

The 30-day period begins on the date the package is shown as delivered according to the applicable carrier tracking information.

Return requests submitted after the 30-day period may not be accepted.

Return Conditions

To be eligible for a return or exchange, the item must be:

Unused and unworn
In its original condition
Free from visible signs of wear, damage, or use
Returned with original tags, where applicable
Returned with the original packaging when reasonably possible

We may decline a return if the item has been worn, used, altered, damaged after delivery, or returned without required product tags where those tags are part of the original product.

Reasons We Accept Returns

We accept return requests for the following situations:

1. Buyer's Remorse

You may return an eligible item if you simply change your mind, choose the wrong style, or no longer want the item, provided it meets our return conditions.

For buyer's remorse returns, the customer is responsible for the return shipping cost.

2. Non-Defective Items

Items that are not defective may be returned within the 30-day return period as long as they remain unused and in their original condition.

3. Defective or Damaged Items

If an item arrives defective, damaged, or has a quality issue that was present when received, please contact us as soon as possible.

We may request photographs or other information to help us review the issue.

If the issue is confirmed as a product defect or shipping-related damage, HarborToPeak will cover the applicable return shipping cost.

4. Incorrect Item

If you receive an item that is different from what you ordered, please contact us before returning it.

After confirming the issue, HarborToPeak will provide the appropriate return instructions and cover the applicable return shipping cost.

Non-Returnable Items

The following items are generally not eligible for return:

Clearance items
Final sale items
Promotional items specifically identified as non-returnable at the time of purchase
Items that have been worn, used, altered, or damaged after delivery
Items returned after the 30-day return period

If an item is marked as Final Sale or otherwise identified as non-returnable on its product page, the applicable restriction will apply unless the item arrives defective, damaged, or incorrect.

How to Request a Return or Exchange

Please contact us before sending any item back.

To start a return or exchange:

Step 1: Email us at info@harbortopeak.com with your order number.

Step 2: Tell us whether you are requesting a refund or an exchange and briefly explain the reason for the request.

Step 3: If the item is defective, damaged, or incorrect, please include clear photos when possible.

Step 4: We will review your request and provide return instructions if the request is eligible.

Step 5: Send the eligible item according to the return instructions provided by our customer service team.

Please do not send a return to the U.S. shipping address listed on our website without first contacting us and receiving return instructions.

Return Shipping Fees

For returns due to buyer's remorse, change of mind, incorrect selection, or other non-defective reasons, the customer is responsible for the return shipping cost.

There is no restocking fee or additional return processing fee.

For returns caused by a confirmed product defect, shipping damage, or incorrect item, HarborToPeak will cover the applicable return shipping cost and may provide a prepaid return shipping label.

If a customer pays the return shipping cost for an eligible defect, damage, or incorrect-item case after contacting us, we may reimburse the applicable return shipping cost based on the actual shipping cost, subject to review and confirmation.

We do not reimburse upgraded or expedited return shipping costs unless agreed with our customer service team in advance.

Exchanges

We do offer exchanges for eligible items.

Exchange requests must be made within 30 days from the date you receive the item, and the item must meet the same return conditions described above.

If you would like to exchange an item, please contact us at info@harbortopeak.com and provide your order number and the item you would like to receive instead.

For an exchange caused by a change of mind or incorrect selection, the customer is responsible for the applicable return shipping cost.

If the exchange is needed because you received a defective, damaged, or incorrect item, HarborToPeak will cover the applicable return shipping cost.

Exchange availability is subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another available solution.

Partial Returns

You may return one or more eligible items from an order without returning the entire order.

Each returned item must meet the return conditions and remain within the 30-day return period.

If only part of an order is returned, the refund will apply only to the eligible returned item or items.

Original shipping charges, if any, are generally non-refundable for buyer's remorse or other non-defective returns.

Refund Processing

Once your returned item is received and inspected, we will process the approved refund within 5 business days.

Refunds are issued to the original payment method used for the purchase, such as the original credit card, debit card, PayPal account, or other payment method available at checkout.

After we issue the refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

We do not charge a restocking fee.

Refund Amount

For an approved return due to buyer's remorse, change of mind, incorrect selection, or another non-defective reason, the eligible product purchase amount will be refunded after the returned item is received and approved.

Original shipping charges are generally not refundable for non-defective returns.

For confirmed defective, damaged, or incorrect items, we will review the order and provide an appropriate refund or replacement solution. Where applicable, the original shipping charge may also be included in the refund.

Any applicable taxes originally collected with the refunded product amount will be handled according to the applicable payment and tax requirements.

Lost or Damaged Return Packages

Once a customer sends a return package, the customer should keep the shipping receipt and tracking information until the return has been completed.

If a return package is lost or seriously damaged during transit, please contact us as soon as possible and provide:

Your order number
Return tracking information
Shipping receipt, if available
Photos of the package or damage, if available

We will review the available information and work with the customer and carrier as appropriate.

For returns using a prepaid shipping label provided by HarborToPeak, please use the label according to the instructions provided by our customer service team.