Shipping policy

Shipping Policy

HarborToPeak currently ships orders within the contiguous United States only. We do not currently offer international shipping or shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or other locations outside the contiguous United States.

Order Processing

Orders are normally processed and shipped within 1–3 business days after the order is placed.

Business days are Monday through Friday and do not include U.S. holidays.

Our daily order cut-off time is 4:00 PM EST. Orders placed after 4:00 PM EST will be treated as being received on the next business day, and processing will begin on the following business day.

For example, an order placed after 4:00 PM EST on Friday will begin processing on the following business day.

Processing time refers to the time needed to prepare your order and hand it to the carrier. It does not include shipping transit time.

Shipping & Estimated Delivery

Orders are shipped from our U.S. fulfillment location in San Francisco, California using USPS.

Estimated USPS transit times within the contiguous United States are generally:

West Coast: Estimated 2–5 business days
Central States: Estimated 3–6 business days
Southern States: Estimated 3–6 business days
Northeast States: Estimated 4–7 business days

These are estimated transit times only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, USPS operating conditions, weather, holidays, transportation conditions, and other circumstances outside our control.

The total estimated delivery time is generally 1–3 business days for order processing plus the applicable USPS transit time.

Shipping Rates

For eligible orders shipped within the contiguous United States:

Standard Shipping: $10.00

The standard shipping rate applies to orders with a merchandise value from $0.01 to $80.00.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

If an address is outside our supported delivery area, the order may not be eligible for shipping.

Sales Tax

Product prices shown on our website do not include sales tax.

Where sales tax is applicable, it will be calculated based on the shipping address and applicable tax requirements and displayed separately during checkout.

The final tax amount shown at checkout is the amount applicable to the order based on the information provided at the time of purchase.

Carrier & Tracking

HarborToPeak currently uses USPS (United States Postal Service) for standard domestic shipments.

After your order has been shipped, we will provide a USPS tracking number.

Tracking information can be accessed through:

The shipping confirmation email sent to the email address provided with your order
Your HarborToPeak customer account, where available

Please note that tracking information may take some time to appear after the package has been handed to USPS.

Once the package is in the carrier's possession, delivery updates are provided through the USPS tracking system.

Shipping Restrictions

HarborToPeak currently ships to eligible addresses within the contiguous United States only.

We do not currently ship to:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
Other U.S. territories or non-contiguous U.S. locations
Canada
Mexico
Other international destinations

We also do not currently offer international shipping, international forwarding, local courier delivery, or local pickup.

If you enter an unsupported shipping address during checkout, the order may not be available for shipment to that address.

Shipping Delays

Delivery times shown on our website are estimates and are not guaranteed.

Orders may experience delays due to circumstances outside our control, including:

U.S. holidays
Severe weather
USPS service interruptions
Transportation delays
Supply chain disruptions
Unexpected operational issues

If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the information provided with your order.

A shipping delay does not automatically mean that an order has been lost. Please check the USPS tracking information first when a package is taking longer than expected.

Lost or Seriously Damaged Packages

If your package appears to be lost or arrives with serious damage, please contact HarborToPeak within 14 days of the expected delivery date or the delivery date, as applicable.

Please provide your order number and, if applicable, photographs showing the condition of the package and product.

We will review the information and determine the appropriate next steps.

If USPS tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery address and with household members, building management, neighbors, or anyone who may have accepted the package on your behalf.

You may also contact USPS regarding the delivery status.