Terms of service

1. Agreement to These Terms

Welcome to HarborToPeak. By accessing or using our website, placing an order, or purchasing products from us, you agree to comply with these Terms of Service.

These terms establish the relationship between you and HarborToPeak regarding website use, purchases, payments, shipping, returns, and related services.

If you do not agree with these terms, please do not use our website or services.

2. About HarborToPeak

HarborToPeak is a jewelry brand operated by GANG FENG INDUSTRIA LIMITED.

Our business provides jewelry products including earrings, necklaces, bracelets, rings, and related accessories through our online store.

Our U.S. customer service and shipping operations are managed from:

201 3rd Street, Suite 800
San Francisco, CA 94103
United States

3. Eligibility to Use Our Website

By using HarborToPeak, you confirm that:

  • You are legally capable of entering into an agreement under applicable laws.
  • The information you provide during checkout is accurate and complete.
  • You will use our website only for lawful purposes.

Customers who do not meet these requirements should not use our services.

4. Website Use Requirements

You agree not to:

  • Use our website for illegal activities.
  • Attempt to interfere with website operation or security.
  • Submit false information during account registration or checkout.
  • Copy, reproduce, or misuse website content without permission.
  • Use our services in a way that may harm other customers or our business operations.

5. Product Information

HarborToPeak makes reasonable efforts to provide accurate product descriptions, images, pricing, and details.

Product colors, appearance, and sizes may vary slightly due to photography conditions, device displays, and manufacturing characteristics.

We encourage customers to review product information carefully before placing an order.

6. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact you and may provide available options, including cancellation and refund when applicable.

7. Pricing Information

Product prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Prices may change from time to time due to business adjustments, promotions, or product updates.

The price charged for your order will be the price displayed at checkout.

8. Order Placement

When you submit an order, you agree to provide accurate purchase information, including:

  • Name
  • Shipping address
  • Billing information
  • Contact details

After submitting an order, you will receive an order confirmation email.

Receiving an order confirmation does not always mean that the order has been fully accepted. We reserve the right to review and cancel orders in certain circumstances.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already entered processing or shipment preparation may not be canceled.

If cancellation is unavailable, you may request a return according to our Refund & Return Policy.

10. Payment Terms

HarborToPeak accepts the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

Payment must be successfully authorized before an order can be processed.

We do not store complete payment card information on our website.

11. Payment Security

Payments are processed through secure payment systems.

Customers are responsible for ensuring that payment information provided during checkout is accurate.

If payment cannot be verified or authorized, we may delay or cancel the order.

12. Shipping Policy

HarborToPeak currently ships within the contiguous United States only.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • International destinations

Orders are generally processed within 1–3 business days.

Orders placed after 4:00 PM EST will be processed on the next business day.

13. Delivery Estimates

Shipping times provided on our website are estimated delivery times and are not guaranteed delivery dates.

Delivery may be affected by:

  • Weather conditions
  • Holidays
  • USPS operations
  • Transportation delays
  • Other circumstances outside our control

14. Shipping Carrier and Tracking

Orders are shipped using USPS.

After shipment, customers will receive tracking information through:

  • Email notifications
  • Customer account information, where available

Customers are responsible for monitoring delivery updates.

15. Returns and Exchanges

Eligible products may be returned or exchanged within 30 days from the date the customer receives the order.

Returned products must:

  • Be unused
  • Be unworn
  • Remain in original condition
  • Include original packaging and tags where applicable

Additional details are available in our Refund & Return Policy.

16. Refund Processing

Approved refunds are processed after returned items are received and inspected.

Refunds are generally issued within 5 business days after approval.

Refunds will be returned to the original payment method used during purchase.

HarborToPeak does not charge restocking fees.

17. Return Shipping Responsibility

For buyer's remorse, change of mind, or non-defective returns, customers are responsible for return shipping costs.

For defective, damaged, or incorrect items confirmed by HarborToPeak, we will provide appropriate return support, including return shipping assistance when applicable.

18. Damaged or Incorrect Orders

If you receive a damaged product or an item different from your order, please contact us with your order number and supporting information.

We may request photos or additional details to review the issue.

19. Customer Account Responsibility

If you create an account with HarborToPeak, you are responsible for maintaining the confidentiality of your account information.

You are responsible for activities conducted through your account.

Please notify us if you believe unauthorized access has occurred.

20. Privacy Protection

HarborToPeak respects customer privacy.

We collect and use personal information only for legitimate business purposes, including:

  • Processing orders
  • Providing customer service
  • Managing shipping and returns
  • Improving website experience

We do not sell personal information or provide customer information to third parties for their independent advertising purposes without consent.

Please review our Privacy Policy for more details.

21. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website performance, remember customer preferences, and understand website usage.

Customers may manage cookie settings through their browser.

22. Intellectual Property Rights

All website content, including:

  • Brand names
  • Logos
  • Images
  • Product descriptions
  • Website design
  • Text content

belongs to HarborToPeak or applicable content owners.

Unauthorized use, copying, or distribution is prohibited.

23. Third-Party Services

HarborToPeak may use third-party services such as:

  • Payment providers
  • Shipping carriers
  • Website technology providers

These services operate according to their own policies and requirements.

24. Limitation of Liability

HarborToPeak is not responsible for delays, interruptions, or issues caused by circumstances outside our reasonable control.

This includes carrier delays, weather events, technical problems, and other external factors.

Nothing in these terms limits rights that customers may have under applicable consumer protection laws.

25. Changes to These Terms

HarborToPeak may update these Terms of Service from time to time to reflect changes in our business practices, services, or legal requirements.

Updated terms will be posted on this page with the effective date.

Continued use of our website after changes are posted means you accept the updated terms.

26. Governing Law

These Terms of Service are governed by applicable laws of the United States.

Any disputes relating to these terms or the use of our services will be handled according to applicable U.S. laws and regulations.

27. Contact Us

If you have questions regarding these Terms of Service, please contact HarborToPeak:

Brand: HarborToPeak
Operated by: GANG FENG INDUSTRIA LIMITED

Email: info@harbortopeak.com
Phone: +1 (415) 854-2425

Customer Service Hours:
Monday – Friday
10:00 AM – 6:00 PM EST

U.S. Customer Service Address:
201 3rd Street, Suite 800
San Francisco, CA 94103
United States